Get help running ParkDwell
Quick answers for the questions we hear most — from first-time setup to advanced patrol workflows. Can't find what you need? Open the chat widget in the bottom-right corner.
Property managers
Setup, billing, integrations, and day-to-day operations.
Connect Stripe to accept payments
Walk through the Stripe Connect onboarding flow and what to do if it stalls.
Add your first lot and import spots
How to model your parking footprint: lots, zones, spots, and the CSV format.
Create a permit template
Templates power guest passes, monthly permits, and reserved-stall rules.
How rule sets and surge pricing work
Set hourly rates, surge thresholds, and time-of-day pricing per lot or zone.
Configure the enforcement ladder
Warning → ticket → boot → tow. Set timers, fees, and dispute windows.
Invite teammates and assign roles
Owner, admin, patrol, and accountant — what each role can see and do.
Sync residents from your PMS
RealPage, Yardi, AppFolio, Buildium, and how auto-issued permits work.
How the workplace allocator decides who gets a spot
Round-robin, tenure-weighted, manager-priority, and the fairness toggle.
Single sign-on and SCIM provisioning
Okta, Azure AD, Google Workspace — SAML, OIDC, and auto-deprovisioning.
Payouts, fees, and reconciliation
Match Stripe payouts to your reservations, refunds, and SpotShare hosts.
Export or delete a resident's data
GDPR/CCPA compliance: how exports are generated and how the 30-day grace window works.
Free trial, plans, and billing
What's in each plan, how trial → paid conversion works, and how to upgrade.
Residents & visitors
Booking spots, guest passes, SpotShare, and EV charging.
How to book a parking spot
Pick a spot on the lot map, choose a time window, and pay.
Send a guest pass
Generate a one-time or daily pass for a visitor. Includes plate and QR.
Start an EV charging session
Booking a charger, plugging in, and reading kWh delivered on your receipt.
Patrol officers
Warnings, citations, boot/tow, and offline mode.
Issue a warning or citation
Plate lookup, photo capture, and how the escalation timer works in the field.
Patrol mode without signal
How offline citations queue and sync when you're back on network.
Boot, tow, and dispute workflows
Mark a vehicle booted, dispatch a tow vendor, and resolve disputes from one screen.
Radio and PA integrations for gate intercoms
Connect intercom keypads and PA systems to ParkDwell visitor sessions.
Still stuck?
Our team usually replies within an hour during US business hours, and within four hours on nights and weekends.